PCW France

Privacy policy

Last updated: 5 November 2026

1. Who is responsible for your data?

PARFUM COSMETIC WORLD (PCW), a French SAS with share capital of €250,000, RCS Grasse 337 530 372, at 45 boulevard Marcel Pagnol, 06130 Grasse, France, is the controller for the personal data it processes through the PCW France corporate website and related enquiries. Contact: info@pcwfrance.com or the postal address above.

This policy covers visitors, professional contacts, prospective customers, suppliers, newsletter subscribers and users of La Mallette du Parfumeur learning resources. DirectPCW has separate information for purchases made through its own website.

2. What information do we use?

Depending on your interaction, we may receive your name, role, company, business contact details, country, project brief, product and quantity requirements, supplier proposal, documentation links and correspondence. Learning services may also require account details and information needed to manage access and progress. Newsletter registration provides your email address and subscription preferences.

Technical information may include IP address, device and browser information, security logs and information about pages or features used. Only provide information relevant to your request. Please do not include sensitive personal data or information about other people unless necessary and lawfully shared.

Required fields are identified in the relevant form. Without the information needed to assess or answer a request, we may be unable to follow it up.

3. Purposes and legal bases

Answering enquiries, reviewing briefs and preparing quotations: steps taken at your request before a contract, where applicable; otherwise our legitimate interest in communicating with professional contacts and developing relevant business relationships.
Assessing supplier proposals: our legitimate interest in evaluating sourcing opportunities and managing supplier relationships.
Managing an agreed project or learning access: performance of the relevant contract and associated support.
Sending the newsletter: the consent recorded at registration. You can withdraw it at any time using the unsubscribe link or by contacting us.
Relevant professional follow-up: our legitimate interest, where permitted, with a simple right to object.
Operating and securing the site: our legitimate interest in maintaining a reliable, secure service; consent where required for optional tracking.
Accounting, legal obligations and dispute management: compliance with legal obligations and, where appropriate, our legitimate interest in establishing, exercising or defending legal claims.

4. Forms and service providers

The site runs on Shopify. Project buttons take you directly to questionnaires hosted by Monday.com; they are not embedded in the PCW page. The supplier contact form and newsletter registration are processed through the website’s Shopify functions. La Mallette du Parfumeur uses Alva Courses and linked learning resources, including YouTube-hosted videos where provided.

These services may receive the data needed to host, deliver, secure or support their functions. Relevant PCW staff and service providers may access information according to their role. Providers may also process some technical data for their own purposes under their respective policies. Consult Shopify’s privacy policy, Monday.com’s privacy policy and Google’s privacy policy where relevant. Information about the course service is available through the learning platform.

Personal information is not made public by submitting an enquiry or proposal. We do not sell your enquiry details. Information may be disclosed to competent authorities where legally required or to advisers where necessary for a legal matter.

5. International access and transfers

PCW operates from Grasse and Hong Kong. Staff in Hong Kong may need access to enquiries relevant to their markets or projects. Shopify, Monday.com, course and media providers may also process data outside the European Economic Area.

Where the GDPR requires a transfer safeguard, the transfer must be covered by an applicable adequacy decision or an appropriate mechanism, such as the European Commission’s standard contractual clauses and any necessary supplementary measures. You can contact us for information about the safeguards applicable to your data.

6. Retention

Unsuccessful or inactive business enquiries and proposals: normally up to three years from the last meaningful contact, unless a longer period is justified by an ongoing relationship or a legal requirement.
Marketing contact information: during the relationship and normally for up to three years after it ends or after the last contact from a prospect. An unsubscribe or objection stops the relevant marketing use.
Learning account and access data: for the period needed to provide the agreed access and support, followed by any justified legal archive period.
Contracts and business records: for the relationship and applicable statutory limitation or retention periods; accounting records are kept for ten years where French accounting rules apply.
Technical and security data: for a proportionate period needed for the relevant operation or incident, rather than indefinitely. Evidence needed to respect an objection may be kept separately and used only for that purpose.

7. Cookies and external media

Shopify and the website may use cookies or similar storage to operate the site, remember language or access choices and protect the service. External videos and other third-party content may disclose technical information to their providers and use their own technologies.

Optional cookies and trackers that require consent must be subject to a prior choice. Where a cookie preference control is displayed, you can use it to change your choice. You can also manage cookies in your browser; blocking essential storage may affect account access or other functions. Following an external link takes you to the relevant provider’s own environment and privacy choices.

8. Your rights

Subject to the applicable conditions, you may request access, correction, erasure, restriction or portability of your data, object to processing based on legitimate interests, and withdraw consent without affecting earlier lawful processing. You may object to direct marketing at any time. Where French law applies, you may also give instructions concerning your data after death.

Write to info@pcwfrance.com, explaining your request. We may ask for proportionate identity verification when necessary. We normally respond within one month; where the law permits an extension, we will explain it. You may lodge a complaint with the CNIL or your competent supervisory authority.

9. Security and updates

Access controls and appropriate organisational and technical measures help protect information, but no online service can guarantee absolute security. Avoid sending unnecessary confidential or sensitive material through an initial enquiry. We may update this policy when the site or our processing changes; the date above identifies the current version.